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FAQs

Can I download the videos?

You cannot download the videos.  Your access to Homestyle Montessori is ongoing so you simply have to log into the site to watch the videos over and over again.

How do I change my password?

No worries, we forget things too (where we placed our car keys, to close the garage door, and to put money in the meter).  We cannot help you with those things… but we can help you change your password.

At the Login page you will see “Lost your password?”.  Simply click on the link and enter either your Username or Email address (the one you used to purchase Product Name) and follow the instruction(s) in the email you will receive.

Questions … contact our wonderful support team and they will help you out!

I forgot my password. Can you help?

As you attempt to login, enter your username.  Then you can simply click the “Forgot Password” link and it will be sent to the email listed in your member record.  If you have a new email address please contact Technical Support and they will be able to assist you.

How do I access the private Facebook Group?

Head over to private Facebook Group – Homestyle Montessori Members, and request to join.

While you are there, also like our Facebook Page Homestyle Montessori – https://www.facebook.com/Homestyle-Montessori-1102076513240293/

Did we mention that we are very social? We are also on Instagram, Twitter, Google+ and Pinterest!

What is the refund policy?

We hope you never need to ask this question. However, if for whatever reason, you are not over-the-moon about Homestyle Montessori you can contact us – check out the details of our Refund Policy.

Whom do I contact if I have a tech question about the website?

We work hard to ensure that everything is working as it should … but sometimes tech breaks.  If you are having a techie type issue with the website just reach out to our Support team – they will be happy to help you!

Your videos seem to be constantly buffering. What can I do?

We looked on the Audio Acrobat FAQ’s to see if they had any ideas.  For the most part, slow video or audio buffering problems can be fixed with just a few simple steps.  Rarely are these problems hardware related.  So these issues can be resolved.

They suggest two things: Turning off any other program that might be using bandwidth and after clicking play, allow some time for it to download before trying to watch from the beginning.

The only other things I can think of:

  1. Turn of HD by clicking on it at the bottom right of the player. This will be a much less detailed version of the video and harder to see the charts.
  2. Or try a different browser. Maybe Chrome, Firefox or Opera will work better for you if you are on Internet Explorer.
  3. And in regard to my last suggestion, please check your speeds. Here is a site for speed test: http://www.speakeasy.net/speedtest/ Just click on the city that is closes to you and it will run. I’d say to run smoothly, you would need 10mbs download or better (ISPs say 5mbs for HD if nothing else is using bandwidth).  I am on a superspeed line and getting over the top. 90 mbs download and 12 mbs upload.
  4. And last, it might be worth it to see if your ISP has a “data cap” on your service that might be slowing it down.
How often will new videos be created?

Look for videos to be released 4 times a month.  Always on Wednesday. 48 videos a year.

What are your accepted forms of membership payment?

We accept MasterCard, Visa, Diners Club, JCB, and Discover credit cards.

Will I get a receipt for my membership order and payment?

Yes.  You will receive an auto generated confirmation with a receipt link directly to the email you provided in your member record once your payment is processed.

The videos won’t play on my computer or mobile device. Please help.

We’ll be glad to provide technical assistance whenever possible.  We have tested our videos on the current browsers and devices, but you may have one we haven’t tested.

Just send an email to Technical Support telling us which video you were trying to play and the device you were trying to play it on.  Please provide the Make, Model, and Browser you were using and we’ll check out the problem.

I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?

We will never request your password or other personal information through email.  So it is likely a phishing scam.

How do I remove my email address from your email newsletter list?

You can remove your email address from a particular list by clicking “Unsubscribe” at the bottom of the email you receive.

How can I leave feedback?

Your feedback is important to us.  Just email our support team at  and we’ll respond to comments.

How do I cancel my membership?

To cancel your membership just send an email to our support team. We’ll need your name, username and password you used to join. You can click here to do that.

How can I reinstate my expired membership?

Once a membership has expired, you may purchase a new membership term for the level of interest.  After payment has been completed, and you are directed to “register”, you can reinstate your membership by using your past login information.  If you do not remember your past login information and your email has not changed you can simply click the “Forgot Password” link and it will be sent to the email listed in your member record.  If you have a new email address please contact  and they will be able to assist you.

Can I pay for multiple years at one time?

No, Homestyle Montessori offers monthly terms only.  We also do not accept prepayment of membership prior to a renewal billing period.

How Do I Change My Email Address?

Need to change your email address?  No problem.  Just let our Support Team  know your old email address and the new one and we’ll make sure your records are changed so you’ll never miss important and timely updates from Homestyle Montessori.

Who Do I Contact If I Have Questions Or Problems?

If you should have any questions or experience any problems just email our support team by clicking here.  Provide us with the details and we’ll be back in touch shortly.

How Do I Update My Credit Card Information?

At Homestyle Montessori we take client confidentiality and security seriously.  Just contact our Support Team and we will provide you with a form that will transmit your information via our Secure Sockets Layer (SSL) connection to our PCI-compliant card processing system. This form is also available directly from your Member Dashboard.

I Can't open the PDF Bundle

The PDF bundle is provided as a .zip file.  You will need a utility on your computer to “unzip” it.

If you are an Apple user, our members have found that Documents 5 is a great tool.  You can find this app in the Apple Store

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